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Terms and conditions

Privacy Statement

This site is provided and managed by Barnardo's, registered charity nos. 216250 and SC037605 and company no. 61625, with its registered office address at Tanners Lane, Barkingside, Ilford, Essex IG6 1QG.

The site is hosted by Yoomee Digital

This statement, together with our website terms and conditions (below) and cookie policy, describes how we use any personal data we may collect through this site and how this site interacts with the privacy policies of linked websites.

Information we collect

We do not collect any personal data from this site save your IP address and location, as noted in our cookie policy.

Any personal details, like name and email address, you supply to us voluntarily for feedback to are for feedback purposes only and such details are not used for any other purpose and are subject to our privacy policy.

Third party sites

This web site contains links to other web sites. Please note that Barnardo's cannot be held responsible for the privacy practices of other web sites. We encourage all visitors to be aware and read the privacy statements of each and every web site that collects personally identifiable information.

Privacy statement changes

We may change and update this privacy statement from time to time. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide Barnardo's with your personal information.

Website terms and conditions

Please read these terms of use carefully before you start to use the site. By using the website you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the website.

All material contained within this website ( is covered by a disclaimer and protected by copyright laws.

Access to this website ( is subject to the following conditions:

Accessing the site

Access to the site is on a temporary basis and Barnardo’s reserves the right to withdraw or amend the information it provides on the website without notice. Barnardo’s will not be liable if for any reason the website is unavailable.


Any material published on this website does not give a full statement of the law or provide comprehensive medical advice. The website is intended solely to provide general, non-specific advice and guidance in order to i.e. signpost you to other relevant organisations who can assist you. It is intended for generic guidance only and is not a substitute for professional advice. No responsibility for loss occasioned as a result of any person acting or refraining from acting on the basis of this material can be accepted by the author or by Barnardo’s.

Limitation of liability

Barnardo's does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an 'as is' basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user's sole risk. In no event will Barnardo's or any of its partners be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Intellectual property rights

All intellectual property rights of any nature (including copyright) created or provided by Barnardo’s in this website or its employees or Associates shall be and remain the property of Barnardo’s save as referred to further below any such materials shall be licensed to you for your internal use only. Barnardo’s status (and any identified contributors) as authors of material on the site should always be acknowledged.

All illustrations featured on this website are the sole intellectual property of the artist and creator, Sarah Abbott. Barnardo’s has been granted permission to use and reproduce those illustrations within this website and other agreed medium. You should undertake to keep all materials created by Barnardo’s and/or Sarah Abbott and as owned by Barnardo’s and/or Sarah Abbott and not to copy, publish or distribute any such information, materials or documents to any third party without Barnardo’s prior written consent (save where such information is in the public domain or you are required to disclose such information by law). You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from the site

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and these sites will have their own privacy policies. We try to ensure all links are as up to date as possible.

Contact Us

If you have any concerns or queries regarding the website please contact us at